Visitor
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2 Messages
Will I be charged for no service during hurricane Ian
I have been without service since 9-28-2022. Can I expect that I won't be charged during this time that I have had no service?
Visitor
•
2 Messages
I have been without service since 9-28-2022. Can I expect that I won't be charged during this time that I have had no service?
XfinityEricB
Official Employee
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2.1K Messages
3 years ago
Hello @user_4495d7, and thank you for reaching out about the interruption time due to Hurricane Ian. The billing will remain active during the downtime, but we adjust it once service is restored as we don't expect you to pay for the service when you couldn't use it. This link will take you to the form you need to fill out for the adjustment https://www.xfinity.com/support/status, but please remember that you fill it out after service is restored. While the interruption is in place, you just get errors stating service isn't active. The form applies the credit once we confirm service is active, and then it knows the full time to adjust for to apply to your billing.
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