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Visitor
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4 Messages
Friday, November 4th, 2022
Closed
Why won’t the hotspot and the app accept my ID?
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Responses
Retired Employee
933 Messages
3 years ago
Hi @user_d19eb6 I know how important it is to log into this hotspot. Are you using your @comcast handle for the username?
@XfinityMikeB
What is a handle?
I followed instructions to download app so as to use XFINITY hotspots. Instructed to sign in with existing passwd. Access denied.
Can you confirm you are using the primary username on the account and not a secondary?
@XfinityMikeB Thanks, but what does that mean?
CCMike1
Retired Employee
•
933 Messages
3 years ago
Hi @user_d19eb6 I know how important it is to log into this hotspot. Are you using your @comcast handle for the username?
1
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CCMike1
Retired Employee
•
933 Messages
3 years ago
Can you confirm you are using the primary username on the account and not a secondary?
1
0