Skip to main content
themescape's profile
themescape
1st Like
1st Reply
1st Topic

Frequent Visitor

 • 

10 Messages

09/10/2026 4:32 PM

wifi upgrade

I received an email saying Upgrade your internet equipment at no additional cost. When I click the link to take advantage of the offer, the page says it's restricted and I am not allowed. Is this Xfinity's way of making sure people can't actually have the offer or is this a glitch?

Question

 • 

Updated 

2 hours ago

21

1

0

Oldest First
Selected Oldest First
EG

Expert

 • 

120.8K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

4

0

themescape

Frequent Visitor

 • 

10 Messages

No answer yet. I would like to take advantage of the upgrade though.

Like

Reply

4 hours ago

0

XfinityPeterH

Official Employee

 • 

3.1K Messages

 

themescape We are here for you. Thanks for your patience while you wait for our response. When you are logging in to take advantage of the offer are you making sure to sign in under the Primary or Manager user role of the account? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 hours ago

0

themescape

Frequent Visitor

 • 

10 Messages

I clicked the link in the email that came to the primary manager account, but maybe that was not sufficient. I will retry. Thank you.

Like

Reply

3 hours ago

0

XfinityAmandaB

Official Employee

 • 

3.4K Messages

themescape Please do and let us know. You may want to try from a different device if you are able.  
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here