Hey @user_4y50g9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. Have you already placed an order for a device or looking to upgrade some equipment and wondering how the shipping/handling process works?
If you already ordered the device and chose shipping, the device shipment is already in process @user_4y50g9. Typically, a tracking number is provided within 24-48 hours and you can track the device. Standard shipping is around 3-5 business days. You can visit a local Xfinity Store, but we would be unable to cancel the pending shipment. If you pick up a device, you will still receive the delivery and will need to return to the store to return it. You can learn more about our Getting Started Kits by visiting our 'Getting Started Kit FAQs' support page.
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EG
Expert
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121.2K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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3K Messages
9 hours ago
Hey @user_4y50g9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. Have you already placed an order for a device or looking to upgrade some equipment and wondering how the shipping/handling process works?
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