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Chyler
1st Topic

Visitor

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2 Messages

Saturday, July 26th, 2025 3:29 PM

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Wifi range

I have the newest modem/router and I have half the speeds I pay for and really horrible range, my wife works from home 2 days a week and has slow internet connection upstairs in her room and my daughter has horrible speeds in her "apartment" out back, I've tried troubleshooting it a million times and nothing, my daughter even bought a new phone and I've tried calling Xfinity but no one wants to either help without charging me for more [Edited: Language] or I get the stupid AI 

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Updated 

8 months ago

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XfinityJorge

Official Employee

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2.9K Messages

9 months ago

 

Chyler Thank you so much for using our Forums and our team of specialist is here to help. I see that you are having some slow internet connection issues and we are here to help to make you are able to enjoy the Wifi throughout your home. To get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

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EG

Expert

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117.3K Messages

9 months ago

@Chyler @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Chyler

Visitor

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2 Messages

I didn't see they replied to me but I'm gonna reach out today about it, I ended up installing my own mech network it wasn't too expensive I got three bases for around 160 it's tp-link deco but you have to connect to your Xfinity router/modem with one and go to the admin options and change theirs to bridges so it's just a modem and then spread the bases where you want them but still in range of your base and it's fixed all my inside Internet coverage but my daughter still has some slowed speeds where she is but if I got another one it would fix it but I'll reach out to Xfinity and see what they say.

8 months ago

0

XfinityAdrienne

Official Employee

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1.9K Messages

Thank you so much for updating us @Chyler on the steps you have taken. We would be happy to further investigate the signal to the home to ensure there are no issues that we might see. I did receive your DM, and will continue to troubleshoot with you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

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