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user_zsvinc
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2 Messages

Sunday, January 26th, 2025 8:35 PM

Wifi pass

I need help unregistering my devices from my pass I can't access my account so I need a live Agent to help me remotely please I can't take dealing with bots 

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5 months ago

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EG

Expert

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111.1K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeniece

Official Employee

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3.2K Messages

5 months ago

Hey there, user_zsvinc, thanks for reaching out through Xfinity Forums regarding your Wi-Fi Pass. Is this for a NOW Wi-Fi Pass? 

 

2

user_zsvinc

2 Messages

Yes I need an agent to remove one of my devices that are registered to my wifi pass I cannot get to the option to do so myself

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5 months ago

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XfinityVictor

Official Employee

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1.4K Messages

 

user_zsvinc Gotcha, in order to get assistance for NOW accounts it has to be done on their site using the chat assistant. Unfortunately we do not service, NOW accounts.

 

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5 months ago

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