Visitor
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2 Messages
WiFi not connecting with Roku TV's or any Roku Devices
On Friday, I switched from AT&T to Xfinity....So far, this was a mistake.
I'm having trouble getting anything to connect to the WiFi. Even the devices that I get connected, it was super painful to set up.
I have all TCL Roku TV's and Roku Express that show my WiFi and list as "Excellent" speed, but once I put the password in, it says it's connecting to internet, then gives an error code 009 and tells me to restart my TV.
I've restarted the TV's, unplugged the TV's, Unplugged the Router, and the same things happens.....NOTHING CONNECTS.
Extremely Frustrating.
XfinityDemitrius
Official Employee
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3K Messages
23 days ago
Hey @user_qrm5iy, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. Are the other devices within the home connected and able to access the Internet? When making the change, did you use the same network name and network password or made a new one?
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user_qrm5iy
Visitor
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2 Messages
23 days ago
I made new name on the wifi when we switched.
We are talking about 3 TV's and one Roku Express all having the same issue.
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