Visitor
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7 Messages
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding.
This message has been displayed on my screen for 5 days and I’m without internet. Because of this [EDITED : Language] thing I can’t do my College work. This is so frustrating and it’s ridiculous.
EG
Expert
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119K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.4K Messages
3 hours ago
Hi there, @user_mkueui. Thanks for reaching out to us here on the Community Forum and sorry to hear about the extended downtime. From the message you're seeing, it sounds like it is related to network damage, which usually related to storms. We understand how important working internet is, especially for school work and our teams work diligently to repair as quickly as possible when there is an interruption. That can take some time depending on the severity, and what other entities may be involved like local utilities for example. We don't have additional information beyond what you can see online, but we can keep an eye on the situation and follow up with you, if you would like.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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