WiFi extenders email link

Hi, my name is [Edited: "Personal Information"] and I’ve had service with yall for over a year now but for some reason I just found out that I had an email from yall saying that there was an evaluation done and that I was eligible for a WiFi extender but when I try to click on the link it will not work. Do I need to be sent another email with the link?

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EG

Expert

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112.9K Messages

30 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.4K Messages

30 days ago

user_595gtz Hey there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear that you are having a hard time with the recent email you received about our xFi extenders and we are happy to help get that redeemed. Have you attempted to access your email on the computer or another browser to try to see if you can open it?

(edited)

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user_595gtz

Visitor

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5 Messages

@XfinityJorge yes and I’ve also tried clearing my cache and my history. I wondering if it may not be working because of the email being so old. The email was from June 3, 2024.

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16 days ago

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user_595gtz

Visitor

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5 Messages

23 days ago

Hello,

Yes, I am tried it on other devices and it still pulls up as an error. Do you want me to show you the email? Or could y’all possibly send me another email link?

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XfinityThomasA

Official Employee

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2.7K Messages

Thank you for confirming, user_595gtz. Let's take a closer look and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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23 days ago

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Customer Service

user_595gtz

WiFi extenders email link

EG

XfinityJorge

user_595gtz

user_595gtz

XfinityThomasA

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