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user_bf81ba
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5 Messages

Sunday, August 2nd, 2026 5:26 PM

WiFi Extender Purchased 11 days ago

I purchased a WiFi extender 11 days ago and I’m set to be charged for it in my next billing cycle. It has not arrived yet. Please advise

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9 hours ago

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XfinityJeff

Official Employee

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1.1K Messages

11 hours ago

Greetings @user_bf81ba, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the WiFi extender, but you have come to the right place for assistance with this issue. Was this extender purchased on the Xfinity website?

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user_bf81ba

5 Messages

It was purchased via the Xfinity app 

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9 hours ago

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user_bf81ba

5 Messages

It was purchased via the Xfinity app

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9 hours ago

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XfinityThomasD

Official Employee

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1.9K Messages

Did you receive a confirmation email or an email with the tracking information for the shipment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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