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Wednesday, January 1st, 2025 5:18 PM

Wicked Commentaries

On the Wicked Digital download, where are the commentaries from Jon Chu and Cynthia Erivo/Ariana Grande? They should be listed under Extras included with purchase.

Accepted Solution

Official Employee

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1.7K Messages

4 months ago

Hello, @user_3ny3im how are you? Are all Extras not available for you or just not those exact commentaries? If those exact commentaries are currently not listed just keep an eye out for future updates to the bonus content that's available. 

3 Messages

I have access to all of the extras except the commentaries. I'll keep waiting. Thank you.

Official Employee

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1.7K Messages

You're welcome 😀 It looks like different versions of the purchase of Wicked come with different features and benefits. Including the future physical copies of the movie. This is the article that talks about how Xfinity will continue to add content. If you have any other details that will help us research this topic please let us know. 

 

https://corporate.comcast.com/press/releases/xfinity-launches-ultimate-viewing-destination-for-universal-pictures-wicked

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

I myself received ZERO extras. For the same price everyone else is paying. Ugh!

4 Messages

4 months ago

We also purchased Wicked and our Extras only include 11 short clips and trailers. No Commentaries, Deleted Scenes, or Singalong version that other streaming providers have included for their customers. We spent considerable time on the phone with Comcast Customer Service and they did not know why either! Per @XfinityJosephA, we did not see any version options to purchase--only rent or buy. The link above mentions new features added "as the launch date approaches," but that was in November. Please advise, as this is a huge disservice to loyal Xfinity customers. 

3 Messages

Did you look under the Movie Information tab? All of the deleted scenes are there along with the Sing-Along Version. However, the commentaries are not listed.

3 Messages

There is no Movie Information tab on screen of my download, either on the iPhone Xfinity Stream app, my computer, or the Roku Xfinity Stream app.

I too received zero extras with my $29.99 purchase, while people on other platforms got some, most, or all of the extras. I want a refund also! This is ridiculous! 

Official Employee

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3K Messages

Hey there, user_oo48ia, thanks for reaching out through Xfinity Forums. We have a lot of extras included on our X1 and Xumo platform directly when you say "Wicked" into your voice remote. Have you checked out these extras? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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225 Messages

3 months ago

If you are able to view the purchase download on other platforms,  Apple TV  and Fandango Home  both have the commentaries. I purchased through Amazon (the disc + digital) and used Music Anywhere to link the other stream apps.  

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