New Poster
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4 Messages
Why were we not notified of a planned outage?
It's now hour four of our outage - I spoke with the Xfinity employees on site, and they tell me this has been planned for weeks. All of us who work from home in the neighborhood were NOT informed in advance, and we're all losing most of our work day productivity. This is unacceptable.
How do I go about getting a credit on my bill for this downtime, and how can we prevent this unfortunate situation from occurring again?
CCEthan
Official Employee
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1.4K Messages
1 year ago
@ereid2063 Hi! I can understand the frustration and we always want to notify when we can on interruptions. This interruption is 100 percent unplanned and those show in the app once it is confirmed. We are working on real-time text system to registered numbers for unplanned interruptions and hope to fully launch that in the next year. We can keep eye on this and follow up about a bill adjustment.
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ereid2063
New Poster
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4 Messages
1 year ago
I'm sorry, but you are mistaken, the Xfinity workers on-site inform me this was a planned outage in our neighborhood. They are burying lines for a new house.
Again, I pose the same -- and still unanswered -- questions:
1) How do I go about getting a credit on my bill for this downtime
2) How can we prevent this unfortunate situation with planned outage from occurring again?
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driving_me_cray
2 Messages
10 months ago
I never get notified when they do these planned outages. I find out during the outage. Does Xfinity really care? I have a meeting in an hour and the outage started an hour ago.
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