Visitor
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1 Message
Why raise my monthly subscription when the network is very slow?
How come you all raise my monthly subscription from 10 dollars to 75 dollars without my notice and to talk to someone is near impossible this is [Edited: "Language"]. It’s time to quit using this services.
EG
Expert
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115.8K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2K Messages
4 hours ago
Hey @user_bmxg64 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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