Why oh why do you keep sending a command to my modem to reboot every weekday morning at 01:03?

I have been on support chat and phone support with your team.  The phone support just wants to send me a new modem and the chat support just resets my modem and wants to call me back every two hours to see if the problem is fixed.

First off from the logs on my modem (arris sb8200):

DATE            TIME  EVENT ID      LVL  DESCRIPTION

02/16/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/15/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/14/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/13/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/12/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/09/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/08/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"
02/07/2024 01:03  2436694044  3  "Resetting the cable modem due to docsDevResetNow"

I'm pretty sure my Ethernet cable doesn't fail every morning at 01:03 every weekday morning (this doesn't happen on the weekends).  And I'm pretty sure my modem can't send this event to itself.

Can I please get an escalation to a competent technician that can determine why reboot commands are being sent to my modem?  And even better someone who can stop the insanity of the reboots?

As a side node some of the times when the reboot happens my modem tries to download and install an update that fails.

02/17/2024 13:42 69010700 4 "SW upgrade Failed after download -Incompatible SW file"
02/17/2024 13:42 69010200 6 "SW Download INIT - Via Config file d11_m_sb8200_connectmore_c01.cm"
02/17/2024 13:41 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:xx:xx:xx:xx;CMTS-MAC=00:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 591000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK 
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
28 Locked QAM256 591000000 Hz 1.0 dBmV 45.8 dB 0 0
13 Locked QAM256 489000000 Hz 1.0 dBmV 46.3 dB 0 0
14 Locked QAM256 495000000 Hz 1.4 dBmV 46.6 dB 0 0
15 Locked QAM256 501000000 Hz 1.7 dBmV 46.6 dB 0 0
16 Locked QAM256 507000000 Hz 1.8 dBmV 46.6 dB 0 0
17 Locked QAM256 513000000 Hz 1.8 dBmV 46.7 dB 0 0
18 Locked QAM256 519000000 Hz 1.7 dBmV 46.6 dB 0 0
19 Locked QAM256 525000000 Hz 1.7 dBmV 46.4 dB 0 0
20 Locked QAM256 531000000 Hz 1.6 dBmV 46.1 dB 0 0
21 Locked QAM256 543000000 Hz 1.4 dBmV 46.0 dB 0 0
22 Locked QAM256 555000000 Hz 1.3 dBmV 46.3 dB 0 0
23 Locked QAM256 561000000 Hz 1.3 dBmV 46.1 dB 0 0
24 Locked QAM256 567000000 Hz 1.1 dBmV 46.0 dB 0 0
25 Locked QAM256 573000000 Hz 1.1 dBmV 46.0 dB 0 0
26 Locked QAM256 579000000 Hz 1.1 dBmV 46.0 dB 0 0
27 Locked QAM256 585000000 Hz 1.1 dBmV 46.0 dB 0 0
29 Locked QAM256 597000000 Hz 1.1 dBmV 45.8 dB 0 0
30 Locked QAM256 603000000 Hz 1.2 dBmV 45.9 dB 0 0
31 Locked QAM256 609000000 Hz 1.1 dBmV 45.7 dB 0 0
32 Locked QAM256 615000000 Hz 1.1 dBmV 45.7 dB 0 0
33 Locked QAM256 621000000 Hz 1.2 dBmV 45.8 dB 0 0
34 Locked QAM256 627000000 Hz 1.2 dBmV 45.5 dB 0 0
35 Locked QAM256 633000000 Hz 1.2 dBmV 45.5 dB 0 0
36 Locked QAM256 639000000 Hz 1.2 dBmV 45.4 dB 0 0
37 Locked QAM256 645000000 Hz 1.2 dBmV 45.4 dB 0 0
38 Locked QAM256 651000000 Hz 1.2 dBmV 45.3 dB 0 0
39 Locked QAM256 657000000 Hz 1.3 dBmV 45.3 dB 0 0
40 Locked QAM256 663000000 Hz 1.3 dBmV 45.3 dB 0 0
41 Locked QAM256 669000000 Hz 1.3 dBmV 45.2 dB 0 0
42 Locked QAM256 675000000 Hz 1.3 dBmV 44.2 dB 0 0
43 Locked QAM256 681000000 Hz 1.3 dBmV 45.2 dB 0 0
44 Locked QAM256 687000000 Hz 1.4 dBmV 44.9 dB 0 0
193 Locked Other 722000000 Hz 1.4 dBmV 44.0 dB 110917488 0

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 5 Locked SC-QAM Upstream 40400000 Hz 3200000 Hz 45.0 dBmV
2 2 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 43.0 dBmV
3 3 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 44.0 dBmV
4 4 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 44.0 dBmV
5 1 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 43.0 dBmV
6 6 Locked SC-QAM Upstream 10400000 Hz 3200000 Hz 43.0 dBmV