J

Visitor

 • 

5 Messages

Tuesday, January 28th, 2025 8:52 PM

Why isn't my free peacock account activating?

I'm having the same issue now for over 2 months, I call for support and get the same crummy service. I get lied to, hung up on, diverted to another department, or put back in the chat or phone queue. Why has Comcast taken up this style of customer service? Nobody seems to be able to help this issue. I'm getting the same error everybody else is with "something went wrong, please try again later". I've lost count how many times I called or used the chat. Each time i get someone who runs me through the same nonsense, and I have how I have gone through all of this. Nobody seems to actually look into the problem, just send me the same activation link in a different format which takes me to the same activation pages. They don't work! I'm ready to file a report with the FCC, delete my account and service and switch over to another provider. So tired of the [Edited: "Language"] poor customer service Comcast has adopted contracting under paid and little to no experienced people from over seas. They don't care which is why after 2 months nobody has fixed my issue. Does anybody actually employed not contracted in another country have the ability to fix this? I've been looking this same error up online and find hundreds, if not thousands of unresolved issues pertaining to this same error. Anybody able to resolve this? [Edited: "Personal Information"] is my email. 

Official Employee

 • 

1.2K Messages

1 month ago

jplato Hello, I hope you are having a great day! I am sorry you are having issues activating Peacock. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

Visitor

 • 

5 Messages

1 month ago

As always I get directed somewhere to thwart me from actual help? Is this a game you like playing with customers? There us no dm option. Where is this at? Obviously my question wasn't answered. All you have to do is read.

Visitor

 • 

5 Messages

1 month ago

I found it and all it does is crash like everything else comcast.

Official Employee

 • 

1.2K Messages

@jpl28, we would need to authenticate you privately to view your account, this is why we want to get to work via direct message. I'm glad to hear you found the icon. If it is crashing, a few suggestions would be to clear the cache and cookies on your browser and log back in. Another option to try would be to use an alternate browser. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

I added the information that was asked for.

forum icon

New to the Community?

Start Here