Visitor
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1 Message
Why is the Xfinity website so bad?
Laziness? Lack of resources? Ineptitude? No financial incentive? Customers lack available choices to go somewhere else? No UX testing?
This website has been terrible for years and it seems every time someone posts about it, the thread gets lots of activity and is then closed.
Please don't close this thread until the website is fixed for good.
Yes I've cleared my cache and my browsing history. Yes I have fast, reliable internet. I'm using Chrome but I've used other browsers with no improvement. I'm tired of hearing and reading that. The rest of the internet doesn't seem to have the same issue, except for maybe the American Express website, but that's a different conversation for a different place.
[Edited: "Inflammatory"]
Christopher
XfinityJeff
Official Employee
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327 Messages
8 hours ago
Greetings @user_6f3qqc, and thanks for posting to the Xfinity forums today, I hope this message finds you well. I am sorry to hear about the issues you are having with the website, but you have reached the right team that can take a look and see what we can find. What specific area's of the website do you have issues with, and is the issue localized to one specific device?
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