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user_sv8ny7
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3 Messages

Monday, June 3rd, 2024 9:47 PM

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Why is the Xfinity Rewards Visa Debit Card I just received in the mail today already expired?

I just received a Xfinity Rewards Visa Debit Card in the mail today and it’s already expired (0524). Why?

Please send me a non-expired card.

Question

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Updated 

2 years ago

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XfinityDilary

Official Employee

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3.2K Messages

2 years ago

 

Thanks for posting on our community forums, user_sv8ny7. I am sincerely sorry to hear about the card expiring. We can help request a replacement card. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_sv8ny7

3 Messages

@XfinityDilary​ 

Greetings, we’ve tried to follow the steps you laid out in your response and we are just not finding the items either on the mobile app or on the website. Is there a telephone number we can call to talk to a person or can someone from your offices call us. 

2 years ago

0

CCNicolas

Retired Employee

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1.1K Messages

@user_sv8ny7, thanks for trying that, do you see the option when using this link here?

 

2 years ago

0

user_sv8ny7

3 Messages

YES!! Thank you!! We just weren’t finding it on our own devices. I’ve sent the inquiry to Xfinity Support as you indicated. Thank you so very much for your help and patience. Have a blessed week.

2 years ago

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