Visitor
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1 Message
Why is the Albany office even open?
This is the second trip I've made which is a 40 mile round trip to the Albany office. The first time all I wanted to do was buy a camera and buy some accessories and they could do neither one they said that their manager was not in and they could not do anything right then. Then I came in this week and wanted to have them help me transfer my information from my old phone to my new phone. They said they were unable to do that as one other customer ruined for them. I asked when they can sell any accessories like a charger at that time? No they couldn't do either they are worthless there's nothing they can do so why are they even open? This office needs help
XfinityCliff
Official Employee
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413 Messages
4 hours ago
Hello @jeaniemonte and thank you for posting on our Xfinity Community forums.
I can understand why you'd be frustrated after making two trips and not being able to get the help or products you needed. A long drive is a significant investment of time, and it's disappointing when expectations aren't met once you arrive.
We appreciate you sharing these details about your experiences at the Albany location. Your feedback helps highlight areas where we can improve the customer experience, and we'd like the opportunity to ensure your concerns are properly documented and reviewed.
If you still require assistance, please send us a direct message* with your full name and service address, and we'll be happy to assist further.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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