Regular Visitor
•
6 Messages
Why is my Internet still out?
There was planned maintenance scheduled between 7am and 4pm. It's now 8:15pm and I still don't have Internet. When I go to customer support it says I don't have Internet due to a planned outage. How long will I not have Internet? I work from home and this is costing me money. Where is the schedule?
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@ReluctantOne Thank you for reaching out this evening. We are happy to look into your interruption. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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