Why is it so hard to talk to support?!?!

Why is it so hard to talk to a human? The automated AI chat bot is one of the worst things that comcast/xfinity has ever rolled out! It is one of the worst customer service experiences I have ever had! If you really listen to your customers, it is a massive complaint that everyone seems to have yet Comcast/xfinity does nothing about it. 

Every time I have an issue with Comcast it is easier to file a complaint with the FCC! That is the only way that I end up getting support or resolution of any kind. And stateside to say the least! 

I am to the point where I am ready to stand up an AI bot to submit thousands of complaints with the FCC just so comcast will do something about it.