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Why is it so hard to talk to support?!?!
Why is it so hard to talk to a human? The automated AI chat bot is one of the worst things that comcast/xfinity has ever rolled out! It is one of the worst customer service experiences I have ever had! If you really listen to your customers, it is a massive complaint that everyone seems to have yet Comcast/xfinity does nothing about it.
Every time I have an issue with Comcast it is easier to file a complaint with the FCC! That is the only way that I end up getting support or resolution of any kind. And stateside to say the least!
I am to the point where I am ready to stand up an AI bot to submit thousands of complaints with the FCC just so comcast will do something about it.
EG
Expert
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112.5K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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1.7K Messages
6 months ago
Hey @user_jmaz9n , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the experience with the Xfinity chat. I would be more than happy to offer my assistance looking into this further for you. How can we assist you today?
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Robert131313
Contributor
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21 Messages
5 months ago
I have been an unhappy Comcast customer for over two decades. The short answer to your question is: Comcast customer service is soo terrible simply because they are a monopoly in most towns in the USA. They are the sole providers of cable tv and cable internet in most towns, including mine. They can provide terrible service because they have no competition.....if they did, then I, and so many others, would have left Comcast years ago.
Today was another great example. I spent 2.5 hours on the phone trying to get my new cable box/DVR installed, no success for various reasons (including that they sent me a new box with only 20 hours of space on the DVR versus 150 hours on my old box without ever warning me of this downgrade. Very typical of this behemoth that we call Comcast.
If you can leave Comcast, do it. If you can get their services from some other provider, do it.
If you work for Comcast and are monitoring this forum, respond away, nothing you say will change my last twenty years of torture dealing with Comcast.
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