1 Message
Why is it so hard to change my plan?
I want to change my tv, internet and phone bundle to just internet and phone. Why can't I do this?
1 Message
I want to change my tv, internet and phone bundle to just internet and phone. Why can't I do this?
XfinityDemitrius
Official Employee
•
1.9K Messages
11 months ago
Hey @user_d84mkq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing and services. I would be more than happy to offer my assistance looking into this further for you.
Depending on the level of services and features, our online portal may not be able to populating with package information. No worries! We would be more than happy to help and see what is available/eligible.
Could you please send our team a direct message with your full first/last name and complete service address (Including the city, state, and zip code)? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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