Visitor
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11 Messages
Why is it so difficult to talk to anyone at Xfinity
I have to assume this ques tion is asked many times, but Xfinity has become the absolute worst company to get customer service. This is an example of that! I received a notice today that said essentially we have discovered a problem at your location and we (not sure who the [Edited: Language] we is) are sending a technician "free of charge" between the hours of 3 to 5 pm. He doesn't need to access your residence. So I happen to be home. The truck pulls up. Spends a half hour in the truck and never gets out! Me being a dedicated Xfinity customer is curious as to what happened.
There is no way in [Edited: Language] that I can find without fighting the Xfinity firewall to find out what occurred. I tried. Got on Xfinity chat. Kept getting the same questions. Saying i really need to talk to someone or find out what occurred is useless.
Is this only me or am I missing something. Xfinity does not want to talk to customers. And your automated system is offensive to say the least. It may be like another problem I posted about! One post said it is working as designed!! Not that it works, but working as designed. Your automated system does everything possible to keep customers away.
EG
Expert
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112.2K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
10 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_0jty1f! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to assist with your service concerns. So that we can get started, please feel free to shoot us a private message with your details and we can get started from there.
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