9 Messages
Why is customer service so bad when I call?
Why is customer service so bad when I call? Seems like xfinity hired a call center over seas that uses google translate to understand us and reply. Xfinity ran the cable wire on top of of my fence and not in the ground. Its been 5 years since I been asking xfinity to do the job correctly. I have internet issues every time any of my neighbor work on the fence because the wire is ran on top of my and my neighbor fences for 5 years! Xfinity has been telling me they will come soon for 5 years! This is unacceptable and very unprofessional for a business to work like this. Then they require me to stay on contract when they do bad work.
EG
Expert
•
108.1K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
1.2K Messages
6 months ago
@user_dtzpr5 Thanks for taking time from your day to reach out to us about that line. I am happy to review your account to take care of this for you.
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
6
0
user_dtzpr5
9 Messages
6 months ago
this chat does not let me upload pictures or I show how poorly xfinity runs their cable wires ( On top of my fence).
(edited)
2
0
user_dtzpr5
9 Messages
6 months ago
If xfinity does not fix this issue within a week or 2, I will take to social media to expose how xfinity works and how they run cables, I will also be forced to report xfinity to many govt agencys because they require me to stay on a contract with internet issues and with a cable wire on top of my fence as well as most of my neighbors, Xfinity you can see my account and send some one. I promise you if I post pictures on social media on how the wires have been on top of my fence for 5 years many people will be discouraged from Xfinity.
0
user_zgepe7
7 Messages
6 months ago
I've had my service for 5 weeks, and three horrible experiences with customer service. The last one hung up on me! I was allowed to make changes within the 30 day window but they kept dragging out the calls. After the 30 days, they lowered my wifi from 1 gig to 100 mbps and raised my bill from $187 to $220!! Imagine that, not what I asked for and RAISED the bill!! AND hung up on me!! I am fed up with them, trying to find a way to cancel if I can get service with ANY other company!!! This affects my work at home job!!! WORST company on the planet!
1
0