New Poster
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4 Messages
Why does your customer service [Edited] so bad?
Are you actively trying to drive your customers away?
Every single time I need to contact customer service, I have to jump through endless hoops with your chat bot or virtual assistant or whatever you call it, then if I'm lucky and your robot doesn't hang up on me, I get to wait on hold for an eternity only to speak to someone who barely speaks english and is as helpful as a box of rocks. I'm leaving Xfinity after 20+ years because of this. I hope you're happy.
EDIT - Oh that's priceless. Someone edited my subject to remove a word that rhymes with [Edited: Language]. They jumped right on that. I see where their priorities are (and it's not serving their customers).
XfinityJeff
Official Employee
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54 Messages
2 days ago
Good morning @gojeffrey, thank you for reaching out to us on the Xfinity Forums. I am very sorry to hear that you have had issues connecting with an agent in the past and are thinking of canceling your account because of it. If you do decide to keep your Xfinity services and need assistance in the future, I would recommend using these forums for assistance. With the forums, you can post issues and me or one of my colleges would be more than happy to assist you with it, and with this medium, you can respond to us on your time, and we have the ability to follow up with issues to ensure resolution. If you are having an issue now we can definitely take a look. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
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