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4 Messages
why does xfinity need access to my home for a problem they detected from not within my home?
I keep receiving text messages and emails that xfinity needs access to my home and to schedule an appointment. The email is below. I want to know why they need access to inside my home for an issue they were able to detect from outside my home. If they need to update equipment, send it to me and I will install it. But in my opinion, there's nothing else that they need to get INTO my house for. Has anyone else gotten this and did you go through with the appointment? What did they do?
I called and the very nice person on the phone said I could opt out but eventually my internet would stop working. She also said that they need to be in my home to test signals. Well... if they detected a problem in my home, without being in my home already, why do they need to come here to test signals. It just doesn't feel right.
I asked if I could speak with a technician to find out why and what they need to do and she said that wasn't possible. If anyone can shed any light, it would be appreciated. Thank you.
An issue with your internet
Schedule a free technician visit
As a result, we've identified an issue that may affect your internet and video services. A technician will need access to your home to identify the source of the problem and to fix the issue. If this issue is ignored, it could cause problems with your Xfinity service including:
- Buffering and pixelation when streaming videos, specifically on streaming devices
- Intermittent internet connection
- Slow speeds across multiple devices
- Extended lag time or interruption while online gaming
user_38fd02
1 Message
2 years ago
I am getting those same texts. Like you, I feel the same way. I don't use their modems, so for me, they don't need to come inside. They can test for a signal on the outside of my home.
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user_04871e
1 Message
2 years ago
We got the same thing in an email. Told the technician I didn’t know why he came since our internet was good. He showed me his monitor and there was an error in the equipment. Turned out that we had a splitter on the Xfinity box outside that had gone bad and we didn’t know bc we had stopped cable a year ago. He removed it and reran the test, and his monitor came back clear 🤷♀️
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user_4sdmv0
2 Messages
2 years ago
I have had the same text and email I told them I’m not having any issues and when I do I will call them. It all sounds a bit fishy to me
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user_4sdmv0
2 Messages
2 years ago
I have had the same text and email I told them I’m not having any issues and when I do I will call them. It all sounds a bit fishy to me
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user_euc9v2
1 Message
1 year ago
Got the same message today. It does sound strange. Not inclined to give them access.
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user_pi9oq1
New Poster
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4 Messages
1 year ago
We got the message, scheduled an appointment and no one showed up.
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user_xv4dxd
1 Message
1 year ago
I received this message today. I'm a PC technician and had been testing my speed which is slightly substandard so there's definitely an issue in the wiring somewhere. Also I just recently moved into the apartment and the only coax cable connection in the apartment happens to be hanging loose from the wall so I imagine they have detected an issue that needs to be corrected. Chalk one up for paranoia though right?
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