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why does xfinity need access to my home for a problem they detected from not within my home?

I keep receiving text messages and emails that xfinity needs access to my home and to schedule an appointment. The email is below. I want to know why they need access to inside my home for an issue they were able to detect from outside my home. If they need to update equipme

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why does xfinity need access to my home for a problem they detected from not within my home?

I keep receiving text messages and emails that xfinity needs access to my home and to schedule an appointment. The email is below. I want to know why they need access to inside my home for an issue they were able to detect from outside my home. If they need to update equipme

U

Got the same message today. It does sound strange. Not inclined to give them access.

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