1 Message
Why do you people continously cancel my appointment?!
I am struggling to successfully articulate how livid I am with you all. This is the 2nd time you all have canceled my appointment on your side without so much as a check to see if it's ok. This is now the third failure for you to dispatch someone, the first being the rep failed to even book it. This impacts my households livelihood. COMMUNICATION IS KEY. I can't make decisions based on the lack of information from you people. At this point you all are lucky there is no other high speed options because I'd have canceled over this. I understand there's chaos here, but that doesn't excuse the lack of customer service. Unbelievable.
XfinityJeniece
Official Employee
•
2.3K Messages
3 days ago
Hey there, sparda1123, thanks for reaching out through Xfinity Forums regarding your appointment. We would be happy to take a look at your appointment details as we want to help you resolve this ongoing issue. I apologize that you have had problems with your appointment getting canceled.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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