It's not to discourage anything. Posting your problem in public gives other customers a chance or help and/or a chance to say they have the same problem. In that respect it helps us identify if there is a larger problem happening.
Sending a direct message is against the Guidelines and the Acceptable Use Policy; our employees help a number of people across 4 forums and by sending a DM without first being asked to could delay you, and others, from getting the timely help needed. This is not direct chat, btw.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_4qlml7, Hi there! Thanks for reaching out. I can completely understand your frustration, and I'm sorry you've had such a difficult time finding the support you need. While our Community Forums provide another avenue for customers to connect with support experts, we certainly don't want anyone to feel discouraged from seeking assistance. We'd be happy to help take a closer look at your specific concern. Would you mind providing some details of what's going on and we will do everything within our power to work with you toward a solution.
I’m unable to receive Xfinity promotions since my credit bureaus were originally frozen. I’ve unfrozen all credit bureaus but Xfinity states my credit remains ineligible. I’ve been with Xfinity for over 20 years without missing a payment. Please help.
Greetings, @user_useqc1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to find a better promotion for your home Internet service? Those promotions are largely based on availability in your area. The only consideration regarding your credit history would be whether you need to make a deposit to start a new account, but if you've already been with us for 20 years, that shouldn't be an issue. Please let me know where you are encountering an issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I applied for a promotion. It was denied when Xfinity ran a credit check, due to my having previously frozen my credit bureau accounts. I subsequently unfroze my credit bureau accounts . But when Xfinity reran the credit check it came back that I was ineligible for credit. Having been with Xfinity for over 20 years without a late payment and having excellent credit , the issue is with Xfinity’s system. The original credit check needs to be cleared and then rerun.
That is definitely unusual, @user_useqc1. Can you tell me a little more about the promotion you were applying for? Was this something you saw online and called in to set up, or did someone call you and ask you to run a credit check to get a new promotion?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@XfinityJamesC I applied for the smartwatch promotion. It was denied when Xfinity ran a credit check. This denial was due to my having previously frozen my credit bureau accounts. I subsequently unfroze all my credit bureau accounts . But when Xfinity reran the credit check it came back that I was ineligible for credit. This is because Xfinity system was referring again to the original credit check. Having been with Xfinity for over 20 years without a missed payment, the issue is with Xfinity’ system. The original credit check needs to be cleared and/ reset, and then rerun.
Thank you for clarifying, @user_useqc1. That makes much more sense now. Xfinity Mobile handles things a little differently. The $-300.00 towards a smartwatch promotion requires you to finance a new device over 36 months, in order to receive a credit of $-8.33 per month toward the device payment. In order to do that, you would need to have a device payment plan limit with enough credit to cover the full cost of the watch. Can you tell me how long ago the first credit check was run, when you still had the freeze on your credit?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_4qlml7
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4 Messages
1 month ago
Is this to actively discourage us from seeking out help?
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XfinityGabriel
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3.6K Messages
1 month ago
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user_useqc1
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5 Messages
1 day ago
I’m unable to receive Xfinity promotions since my credit bureaus were originally frozen. I’ve unfrozen all credit bureaus but Xfinity states my credit remains ineligible. I’ve been with Xfinity for over 20 years without missing a payment. Please help.
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