Visitor
•
3 Messages
Why can't Xfinity respect my request to cancel my service?
There simply isn't an direct way to submit a cancel service request in my account information page. I have to search the forums and do the automation that only says someone will contact me and they never do. They keep on sending bill requests because I turned automated payments off to secure for their ignoring my request to cancel my service. This is why I will never use Xfinity again.
user_fa0f1a
Contributor
•
14 Messages
3 years ago
Maybe send a certified letter, return receipt requested to the Philadelphia headquarters, attention Tom Karinshak? Explain your situation and require that your service be terminated.
https://corporate.comcast.com/news-information/leadership-overview/tom-karinshak
0
0
user_b9f1ed
Visitor
•
3 Messages
3 years ago
That maybe the only way. A couple of links I have used so far:
https://www.xfinity.com/support/articles/cancel-my-xfinity-services filled out the form but nothing.
Certified Letter option:
Mail a cancellation request, including your first and last name, service address, account number and phone number to (we’ll call you within two business days of receipt to confirm your request):
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
https://support.xfinity.com/svp-contact-form Send Tom Feedback.
1
0
EG
Expert
•
110.5K Messages
3 years ago
The concern is not "E-mail" help related. Thread moved here to the proper help section for assistance.
0
0
user_b9f1ed
Visitor
•
3 Messages
3 years ago
Still no resolution. Still getting email about how I will miss a discount since I disconnected the auto pay. I wonder why they can not send me a confirmation that my service is disconnected. Called and talked to a representative saying that my account would be disconnected. However not a verification number. Then 4 hours later got a message asking for more information to get my service disconnected. Called the number they said and waited for 45 minutes to talk with someone. They said that their system shows my service being disconnected and after asking about the mixed messages all from today, the representative wanted to transfer me to billing. That is the transfer-hangup the phone game they played me on last week. She wouldn't give a verification number as well.
(edited)
1
0