4 Messages
Why can’t I talk to customer service
This is now the 3rd time I’m typing this because I conveniently get error messages on every page I am in on this website and app. My bill increased for equipment that I was told wouldn’t be a cost to me. I am more than angry that I’ve wasted an hour to just speak with someone and it’s impossible!! How is this legal? [Edited: "Inflammatory"]. SOMEONE CONTACT ME!!!!!
user_k0lw2f
1 Message
5 days ago
Please call [Edited: "Personal Information"] concerning my bill , I was on a program that paid my bill so why am I disconnected
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user_dfsj8z
1 Message
2 days ago
This morning. I’m working at home, Internet service stops. I open up my Xfinity app to see that my balance is zero. But it still says my service has been interrupted for lack of payment. I open up the automated chat, I tried to explain that, and it gives me the option to “pay my bill“ I go to that link, same thing, my balance is zero yet shows as interrupted for lack of payment. I say I’d like to speak to a person and it tells me I need to “sign in“. I click the “sign in“ button and the chat then says “login request sent“ I click it again, says the same thing again over and over and over. It will not connect me with an agent. I find a phone number, it gives me an automated person to talk to. It cannot find me through my ZIP Code nor my phone number. I give my account number, it still can’t find me. This goes in circles for about 15 minutes. I hang up and call again and say I’m a new customer and I was able to get somebody.
I am now told that my service is down because there is work going on in the neighborhood. I received nothing telling me this. The only thing I did see, was that the app and the automated chat service told me I needed to pay my bill. Which again, was zero. I know this because I paid it last week.
I had planned working from home today, nope. Cannot do. Can’t use my treadmill because it needs Internet, can’t watch television because it needs Internet as I also have Xfinity streaming which I will be switching over to YouTube TV. Which I understand is much better anyway.
xfinity has terrible customer service. They make it virtually impossible to talk to a person. And when you do, it’s no help. Unfortunately, I think they’re the only Internet service in my town. AT&T may offer service, but I believe they are related. This company is [Edited: Inflammatory] and if I could leave them, I would. Although I will be switching over to YouTube TV because I’ve heard so much good about it. Much better than Xfinity streaming.
Now, what the [Edited: Language] up with my service being down?
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user_ias2vi
2 Messages
22 hours ago
Xfinity has become beyond useless.
Near impossible to get connected to an agent and when you do finally get connected to one, it's an offshored agent in India that reads from a script.
If it's an issue beyond the script, you are [Edited: "Language"].
[Edited: "Solicitation"] .
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