1 Message
why cant I speak with a live agent
I have called several times to inquire on changes to my bill. I am always directed to chat with a bot or a rep. I want to talk to a live person. This is ridiculous and horrible customer service.
1 Message
I have called several times to inquire on changes to my bill. I am always directed to chat with a bot or a rep. I want to talk to a live person. This is ridiculous and horrible customer service.
XfinityDena
Official Employee
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3.2K Messages
1 year ago
@user_56r68a I am in the corporate department and would be able to assist you with your account needs. We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you.
If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. If I can be of assistance to your account at this time please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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110K Messages
1 year ago
The concern is not "Xfinity Compliments" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_19zx3n
1 Message
8 months ago
it [Edited: "Language"] and is the worst customer service but when they want to get paid they call like [Edited: "Language"]
(edited)
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user_08mwu5
1 Message
8 months ago
No signal to tv from adapter
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