Why can’t I get a supervisor? Why can’t I get competent help?

I asked for a supervisor I didn’t ask for my post to be forwarded to the corporate office executive customer service team because I already spoke to them and they informed me they are just customer service and the guy I spoke to told me he has to speak to different departments to handle my Internet. That’s one department nothing I inquired about could he help me with and it’s not even complicated it’s one of the easiest and most simplest things that needs to be done but he being in the position he’s in can’t do anything so what good is he? What good is executive customer relations if they can’t do a darn thing to help the customers.. But you moved my post to hear to the corporate office so executive customer relations can call me or message me which I asked for a phone call and I asked for a supervisor I didn’t ask for executive customer relations. I’ve already tried that I have so many hours logged in the last two months, trying to get a hold of one competent employee and request to have a supervisor call me yet. Not one person has not one. The only person that did call me back couldn’t do his job and he works for this very department