Visitor
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1 Message
Why can't I activate peacock?
When I try to activate it, I just get
```
Something unexpected happened
Please close this pop up and try again. If the problem persists, try again later.```
Trying again later does not help.
Also the automated support chat is very bad, cannot help, cannot route to a person
XfinityJanelle
Official Employee
•
2K Messages
6 hours ago
Hey @user_oaaiim , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock reward. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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