why can i never speak to live agent

what’s crazy is how you have to listen to all these options yk choose from but not

none of them is what you need and you can pick other option ! or TALK TO A LIVE AGENT ! and get hung up on and they stole $323.24 from my bank account and gave me all the confirmation numbers but it’s been 3 months and i still haven’t been able to get ahold of my refund ! it’s so frustrating

Responses

XfinityJorge

Official Employee

•

2.2K Messages

3 days ago

user_caont0 Hey there! I appreciate you taking the time our of your Saturday to contact us. We are here happy to work with you over this platform to look into what is going on with the missing payment. To get started can you please send us a DM with your name and address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

(edited)

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U

user_caont0

Visitor

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3 Messages

i already did this …

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3 days ago

0

XfinityOrlandoM

Official Employee

•

2.1K Messages

@user_caont0

Yes but you created a new post, so if you already have a direct message with us just respond to us in that direct message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

0

Customer Service

user_caont0

why can i never speak to live agent

XfinityJorge

user_caont0

XfinityOrlandoM

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