Visitor
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1 Message
Why are we having outages every single day
I’ve lost internet every day for almost 2 weeks. I work from home. This is unacceptable. I cannot call Xfinity - the AI hangs up on me every time I try.
I need an explanation as to what’s going on, why we should continue trusting you as our ISP, and why we shouldn’t switch to a competitor like Verizon.
EG
Expert
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122.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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4K Messages
3 hours ago
@
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us, as a employee who works from home and who has teenagers that online game. I understand needing a reliable connection.
Service interruptions can happen for many different reasons such as weather related issues, unexpected issues or overall general maintenance.
Since we already have you in the direct message and platform, I'll be happy to look at your account check on the service interruptions and see if I can give you more information.
I've sent you a message to the direct messaging platform and look forward from hearing from you,
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