bknp's profile

Frequent Visitor

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13 Messages

Tuesday, November 5th, 2024 5:23 PM

Why are some emails coming to me delayed

Support Personnel - 

 

I am trying to find out why emails to me from MailChimp are not coming into my email in a timely manner.  It appears to me that the deterioration in deliver service has been on the Xfinity/Comcast end - delivery has gone from 1-2 minutes in Aug./Sept. to 10-54 hours in Oct./Nov.

 

If this is happening to me it is probably happening to other people. Please get back to me as soon as possible with how this problem is going to be resolved on your end.  

 

The most recent example is:

Sender [Edited: "Personal Information"]

Sent to - [Edited: "Personal Information"]

 

Date and time the email was sent by MailChimp - Friday, 11/1/2024  6:00 am - I verified this by using the Forward function and this is the date that show up as the original (not the date that shows on the email in my inbox.  I am also involved in putting this email together in MailChimp and know that this is the date and time scheduled for it to go out.  This email was 233.0 KB.

 

Date and time the email was received in my in box - Sunday, 11/3/2024 11:56 am.  This is 54 hours after it was originally sent.

 

Earlier Examples:

This problem has been going on since October 2024.  Here are other example of delivery of similar MailChimp emails over the past several months:

 

October #1 - Sent 10/16/2024 at 6:00 am; Received 10/16/2024 at 3:50 pm, Size 96.6 KB - this one took 10 hours to deliver to my inbox.

 

October #2 - Sent 10/1/2024 at 12:00 pm; Received 10/2/2024 at 3:17 am; Size 220 KB - this one took 15 hours to deliver to my inbox.

 

September - Sent 9/1/2024 at 11:59 am; Received 9/1/2024 at 12:01 pm; Size 221.7 KB - this one took 2 minutes to deliver to my inbox.

 

August - Sent 8/7/2024 at 9:26 pm; Received 8/7/2024 at 9:27 pm; Size 136.7 - this one took 1 minute to deliver to my inbox.

 

Please don't write this off as a MailChimp problem or an email size problem.  Analysis would say neither of these is the issue.  Also, don't conclude this is a problem with my account as no changes have been made to any aspects of my account over this time period.

 

Thank you.

Official Employee

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1.7K Messages

8 days ago

 

bknp Thanks for reaching out about your email lag issue you are experiencing from MailChimp. I would be happy to help in any way I can to find the cause of the problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

1 Message

5 days ago

I am having the exact same problem. I send a monthly newsletter with photographs and have been doing this for ten years. All of a sudden, my newsletter did not reach the inboxes of users with a Comcast.net address.  Mailchimp says it was delivered.  I can verify it personally since I did not receive my own newsletter. Nothing else has changed. This used to work flawlessly. And other recipients have received the newsletter. But no one with a Comcast mailbox has received it yet. 

Official Employee

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2.4K Messages

Hey there, user_BRe121, thanks for reaching out regarding your email concerns. We would be happy to help with getting to the bottom of the issue you are having with sending your newsletter. I can see how frustrating that would be. You have reached the right place. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

I am having the same problem with Mailchimp e-mails to Comcast customers being delayed.  The instructions for direct messaging Xfinity Support are not working.  How do I escalate this and receive a response from Xfinity?

Expert

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31K Messages

@user_iyw8j1​ 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
 
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 Messages

The issue isn't Direct Messaging.  It's delivery delays or failures for Mailchimp e-mails to Comcast addresses.  Others are having the same problem (see above).  What is Comcast doing to fix this issue?

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