Frequent Visitor
•
13 Messages
Why are some emails coming to me delayed
Support Personnel -
I am trying to find out why emails to me from MailChimp are not coming into my email in a timely manner. It appears to me that the deterioration in deliver service has been on the Xfinity/Comcast end - delivery has gone from 1-2 minutes in Aug./Sept. to 10-54 hours in Oct./Nov.
If this is happening to me it is probably happening to other people. Please get back to me as soon as possible with how this problem is going to be resolved on your end.
The most recent example is:
Sender [Edited: "Personal Information"]
Sent to - [Edited: "Personal Information"]
Date and time the email was sent by MailChimp - Friday, 11/1/2024 6:00 am - I verified this by using the Forward function and this is the date that show up as the original (not the date that shows on the email in my inbox. I am also involved in putting this email together in MailChimp and know that this is the date and time scheduled for it to go out. This email was 233.0 KB.
Date and time the email was received in my in box - Sunday, 11/3/2024 11:56 am. This is 54 hours after it was originally sent.
Earlier Examples:
This problem has been going on since October 2024. Here are other example of delivery of similar MailChimp emails over the past several months:
October #1 - Sent 10/16/2024 at 6:00 am; Received 10/16/2024 at 3:50 pm, Size 96.6 KB - this one took 10 hours to deliver to my inbox.
October #2 - Sent 10/1/2024 at 12:00 pm; Received 10/2/2024 at 3:17 am; Size 220 KB - this one took 15 hours to deliver to my inbox.
September - Sent 9/1/2024 at 11:59 am; Received 9/1/2024 at 12:01 pm; Size 221.7 KB - this one took 2 minutes to deliver to my inbox.
August - Sent 8/7/2024 at 9:26 pm; Received 8/7/2024 at 9:27 pm; Size 136.7 - this one took 1 minute to deliver to my inbox.
Please don't write this off as a MailChimp problem or an email size problem. Analysis would say neither of these is the issue. Also, don't conclude this is a problem with my account as no changes have been made to any aspects of my account over this time period.
Thank you.
XfinityEricB
Official Employee
•
2K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_BRe121
1 Message
4 months ago
I am having the exact same problem. I send a monthly newsletter with photographs and have been doing this for ten years. All of a sudden, my newsletter did not reach the inboxes of users with a Comcast.net address. Mailchimp says it was delivered. I can verify it personally since I did not receive my own newsletter. Nothing else has changed. This used to work flawlessly. And other recipients have received the newsletter. But no one with a Comcast mailbox has received it yet.
4
0
user_pkuagx
1 Message
4 months ago
I am having the same issues! I received an email from the Minnesota Twins two days later. I received an email from them last week from the same email address that came in a timely manner. These are important emails that require immediate action. This has been going on for weeks and is unacceptable. There has to be a fix. I have put all the emails in my filter as safe emails but this keeps happening, especially from this emailer. I am missing presale dates for my season tickets and have no way to know that I should even be looking for an email. Please respond on how to get this issue fixed. I should not have to change my email client after 20 plus years.
1
0
Lis7
New Poster
•
6 Messages
3 months ago
Am having the same issue. An email from a university sent on 11/29/24 at 10:01 am arrived on Sunday, 12/1/24 at 4:59 a.m. as a new email, after the event it was promoting. Same thing with the same sender happened a couple weeks ago.
(edited)
1
0
late2thepartyagain
2 Messages
3 months ago
One of my family members and one of my friends are having the same issue of not receiving Mailchimp emails for a community list they have been members of for years. They keep missing important and timely news about their community.
6
0