Contributor
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45 Messages
Why am I only at Gold Rewards?
Why am I only at Gold Rewards (5-7 years)? I'm pretty sure I've had an Xfinity account for at least 14 years. If I move to a new house while still maintaining an account, do I lose all the years before? If you look at my forum profile, it shows that I joined the forum in 2011. I had an account when Xfinity was Comcast.
Accepted Solution
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @vspinnet we thank you so much for your continued loyalty to our services! We'd be nothing with amazing customers such as you, and we definitley want to ensure your tenure is reflected properly so you can get the best rewards available to you! When you move, the great news is your tenure with us does not reset as long as you reactivate services at any address within 90 days since you would only be considered a new customer if you haven't had our services for more than 90 days. Have you had your services active with us at different addresses over the last 14+ years? The ticket to get that tier updated for you is definitley the best route to go and should help get that all sorted for you!
[Edit: Adjusted last sentence to include info on ticket being opened]
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5
vspinnet
Contributor
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45 Messages
1 year ago
@XfinitySupport put in a ticket for me to get it fixed.
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