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Why am I charged for Flex activation fee?
(Edited: Inflammatory) Last month I chatted with an agent to upgrade my data to unlimited and I never asked for Flex (don't even know what that is), but now on my bill I'm seeing that I was charged for Flex Activation Fee? What in the world?
Today I also had a super bad experience. The agent (Edited: Inflammatory) tricked me to believe that I can lower my Internet bill, but in reality, she pushed me (via text) to consent to an agreement (which if I remember correctly, it's a simple contract about Xfinity Mobile service and a Samsung phone). I asked her if this is an upsell and I don't want another phone nor do I want to switch to Xfinity Mobile. She told me not to worry and "she will take care of it" that it's a special promotion and I just have to agree to the pushed text message and she can do the rest in the "backend" to cancel all the services etc.
Well I thought if it's an Xfinity "official" agent, then probably I can trust her. So I confirmed with the text. That's where the nightmare begins. The chat ID is (Edited: Personal Info)
I then got notified that FedEx created a mailing label and a package will be shipped to me. I chatted with another Xfinity live agent (via chat) and he just told me that there is nothing he can do about it. I called FedEx to see if they can cancel the shipping, the answer is that only the "shipper" (Xfinity) can cancel it.
I then noticed that I had two extra charges on my last month's bill that I never authorized. One is Flex Activation Fee (I don't even know what's Flex, and we don't have a 4K TV at home). The other is a partial charge. I'm just so frustrated with Xfinity. Totally speechless.
I pray that there will be another good Internet service provider coming to San Francisco to compete with Comcast/Xfinity. This is not the first time that I had such bad aggressive upsell experience with Comcast/Xfinity, but lie to a customer to such an unethical level, this is the first time. I really want to just be able to say Good Bye to Xfinity now.
CC_Tony
Retired Employee
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1.4K Messages
2 years ago
@user_169s7b Thank you for creating a post and welcome to the Xfinity Forums. I am sorry to hear of your issues and assure you that this is not the experience we want for our customers. If you do not want the incoming phone, the best way to cancel it is to refuse the package. FedEx will return it to us.
Please, use the Direct Message icon in the upper right and compose a message to "Xfinity Support" with your name and address, so we can look over your plan and help you fix your account. Thank you!
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davisw23
1 Message
2 years ago
they just tried doing this to me too
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