Whole home assessment is wrong

Xfinity WiFi pods are probably not the solution you are looking for if you are trying to cover a large area while trying to pass through construction materials or trying to get signal on multiple levels, and it really depends on the physical layout of your floor plan.    

Extenders/Repeaters in general are also not very reliable for that either, especially if you are trying to pass a lot of data that you would need for camera feeds.  You just won't have the bandwidth required to push the data on a repeated signal.

If you are trying to do cameras and other large bandwidth applications, ideally, they'd be hard wired with an Ethernet connection.  If you can't do that, then hard wired WiFi Access Points placed where you need them, and close to the camera locations would be the next best thing.  Many of them also can handle the device-hand-off while roaming between access points when you move around the house.  

If it isn't possible to wire locations you need with Ethernet, then a WiFi mesh network system with enough remote units to cover the area, strategically placed can also work.  They have to be placed close enough to each other to do the data transfer you require, and there will be some experimentation involved, but they do handle the remote-unit to remote-unit to base-unit transfer much better.  A site survey using a free WiFi utility like Acrylic Home WiFi, then running speed tests on devices while connected can help with that. 

You can also hire a company or consultant to do this for you if you want it to work, but it isn't something Xfinity is going to be able to help you with.  They just handle the internet connection, not your end application, or WiFi distribution troubleshooting.      

Thank you for reaching out @user_Vic. Are you using bridge mode for the other extenders you have in your home? If your modem is in bridge mode, this limits the features of xFi Complete but does not affect your speeds, connection, or Unlimited Data. Bridge mode may cause the modem to not perform the WiFi Assessment test which determines if you need any Internet enhancing equipment, such as xFi Pods, free of charge. 

If not and the test determined your home was not eligible for the free xFi pod we would not be able to send you one for free. I understand the xFi pods are a big purchase. What you can do is purchase the pods and see if they did assist you with the connection to the rest of your home. If you were to purchase the xFi pods and they did not resolve the issue you would be able to return them. To get a full refund, you would just need to return your Pods within 30 days. 

Thank you XfinityDena for your response. I do have te two extenders in Bridge and they keep disconnecting from the Xfi every few days and I need to turn them off and on to reset the connection. So, I can disconnect the Netgear extenders if Xfinity can re-do the assessment. How can schedule this? Also, to me is very obvious that with my square footage being 3,800 and the specs of xfi there is no physical way my house can get full coverage. So can anyone explain to me how is it possible that the automatic assessment results in to need of mash repeaters. From what I understand a WiFi expert told me with two mesh extenders I would get coverage. If the expert recommends this, how is it possible that Xfinity automated assessment determined I do not need extenders. Because I need to have two. I am willing to buy one if Xfinity is willing to honor its free pod to resolve the situation. Thank l you for your help.  

@user_Vic We'll have to take a look at your account. Please send us a Direct Message with your name and complete address. We look forward to your message.

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