WHERES THE CUSTOMER SERVICE AGENTS????

I have been with comcast/Xfinity for over 10 years and even added cellular to my plan when that was available. I HAVE NEVER HAD SUCH A HARD TIME REACHING A CUSTOMER SERVICE AGENT. I would like to discuss the intermittent loss of speed, my internet has literally stopped working 2 nights in a row, the fact that my modem router isn’t showing up on my Xfinity app, and that my data status bar is always in red which I am concerned it thinks I am over in my data every month because I have been over charged already once. XFINITY ASSISTANT IS WORTHLESS FOR THESE QUESTIONS!!

I even bought and upgraded to a new $300 modem router listed on their approved products which hasn’t helped. I’ve moved to a different city recently and my service is still terrible so it doesn’t seem to be my location.

I don’t understand how a great company that has served and helped me for so many years can treat their customers this way.
I like many others am so disappointed, I am going to seek alternative services. I couldn’t change before because Xfinity had monopoly over the area I lived, but that is no longer the case.