Visitor
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1 Message
Where's my survey?
So I just got off a support chat with this lovely person okay and I promise to write them a 10 out of 10 and all that but the survey prompt never popped up and I waited there for like 10 minutes I just really wanted to give a person they deserve a good rating
XfinityMarcos
Official Employee
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2.4K Messages
2 days ago
Hello user_g79pi0, I'm happy you were able to find our Forum and took the time to create this post. But I'm especially happy to hear you had such a great experience. I can help with making sure your rating is passed along, but I'll need to find that conversation and gather those details. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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31.7K Messages
2 days ago
@user_g79pi0
You can go to our Compliments board to leave your message. 😊
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