Regular Visitor
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2 Messages
Where’s my refund?
I cancelled my Comcast service note than / months ago & they owe money since accounts are billed in advance. I have already returned all of the Xfinity equipment. What number do I call to get help regarding my refund?
XfinityJorge
Official Employee
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1.9K Messages
1 year ago
@Thelma007 Thanks for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are happy to look into the billing status of the account. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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