Good morning @user_1fjj93, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. With the iPhone 17, the release date is 9/19, so that might not have shipped yet depending on when it was ordered, but you have reached the right team that can take a look at the account and see what we can find. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityJeff
Official Employee
•
947 Messages
8 months ago
Good morning @user_1fjj93, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. With the iPhone 17, the release date is 9/19, so that might not have shipped yet depending on when it was ordered, but you have reached the right team that can take a look at the account and see what we can find. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0