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jeff_t1
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Wednesday, November 27th, 2024 1:38 PM

Where is Wicked Reward

I am a platinum level member and I don't see the Wicked reward for buy 1 get 1 tickets lists under my rewards section as an option. Is this not available to me?

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21 days ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

29 days ago

 

jeff_t1 Based on your Rewards Member Level it certainly sounds like you should be eligible. Check out this link (https://www.xfinity.com/hub/customer-experience/xfinity-rewards) and make sure you are signed in to your Xfinity Rewards. The information below is also taken from that site.

Restrictions apply. Offer ends 12/6/2024. Limited to Xfinity Rewards members with account in good standing while supplies last. Silver and gold tier members: buy one $15 ticket, get one of equal or lesser value on us; platinum and diamond tier members: 2 tickets on us ($15 per ticket, up to $30 total ticket price and fees) to see Wicked at Fandango partnered theaters in the US. Must redeem Fandango promotional code by 12/15/24. Terms apply. See customer.xfinity.com/rewards for full details. To be eligible to enroll in the Xfinity Rewards Program you must be a current Xfinity post-pay TV or Internet, or Wireline Voice residential customer with a current and active Xfinity account in good standing. Visit Xfinity.com/rewards for more information. All marks and content are the property of their respective owners. All rights reserved.  

 

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user_qsjjmy

2 Messages

@XfinityBenjaminM​ I am platinum and it showed up on my account to get 2 free wicked tickets then disappeared, please help!

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26 days ago

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XfinityMarcus

Official Employee

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1.1K Messages

user_qsjjmy hello and thank you for taking the time to reach out regarding your Xfinity Rewards redemption concerns. We can definitely help you address the missing offer for the tickets. I will reach out using the direct message thread you already created with us. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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aibarton

Visitor

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1 Message

28 days ago

I am in the same boat. I am diamond and do not see this offer now. It was in my offers yesterday. 😞

2

XfinityShawn

Official Employee

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1.1K Messages

 

aibarton My team can further look into this for you today.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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user_qsjjmy

2 Messages

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26 days ago

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user_zhrm81

3 Messages

27 days ago

I just spent 30 minutes in a useless chat with Xfinity trying to figure out why I cannot find the link for the BOGO offer. 
anyone figure out how to get the code? I’m a platinum member. 

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_zhrm81, thank you for taking the time to reach out on social media.  I understand your concern with the reward, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_x0l0oy

1 Message

27 days ago

Same here.  I am a platinum rewards member and still have not seen the Wicked movie tickets.  This very misleading on Comcast part. It appears to be false advertisement.

1

XfinityShawn

Official Employee

 • 

1.1K Messages

 

user_x0l0oy Our team can help you look into this today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_hg7fpi

2 Messages

26 days ago

Same problem here. I found a link to start the process of getting the tickets but it took me to my platinum rewards page where there was no additional reference. Clearly something is wrong on your end, not ours.

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XfinityShawn

Official Employee

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1.1K Messages

 

user_hg7fpi Our team can help you further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

user_hkbr0n

2 Messages

25 days ago

I'm a platinum member, and I'm having the same problem. The offer was there before the movie opened, and now it's not. :( 

It's really frustrating.

If I go to this page: https://www.xfinity.com/hub/customer-experience/xfinity-rewards

I see this info:

Get Wicked Movie Tickets on us with Xfinity Rewards

Customer Experience

Grab your hats and brooms — Xfinity Rewards is giving you up to 2 Fandango Movie Tickets on the house to see Wicked only in theaters starting November 22. And with a little extra holiday magic, we're bringing you deals like $1 movie rentals and 50% off mobile accessories to make this season much more enchanting. 

Explore your rewards to learn more and check out other amazifying perks made with magic in mind.

What is Xfinity Rewards?

Xfinity Rewards is a customer appreciation program with a mix of special perks and unique experiences. It’s our way of saying thank you for being an Xfinity customer. With Xfinity Rewards, you can get perks like $1 movie nights, 50% off select mobile accessories, exclusive only-Xfinity-can experiences, and more. 

Rewards are waiting for eligible customers like you from the day you join, and the rewards keep on coming. The longer you're with Xfinity, the better rewards you get. And Xfinity Rewards is free and easy to use. 

How do I join Xfinity Rewards? 

If you want to join Xfinity Rewards, here’s what you need: 

  • You must be a primary user aged 18 years or older
  • You must have at least one of the following services:  TV, Voice, Internet, Home, or Xfinity Mobile 

Xfinity Rewards tiers 

So, how does Xfinity Rewards work? Well, Xfinity Rewards is available to eligible customers nationally. The Xfinity Rewards tiers are based on how many years you’ve been with us: 

  • Silver: 0-2 years 
  • Gold: 2-7 years 
  • Platinum: 7-14 years 
  • Diamond: 14+ years 

How do I see Xfinity Rewards I’m eligible for? 

You can see what rewards are available to you by visiting the Xfinity Rewards tab when you sign in to your Xfinity account. 

Wicked Fandango Offer

Restrictions apply. Offer ends 12/6/2024. Limited to Xfinity Rewards members with account in good standing while supplies last. Silver and gold tier members: buy one $15 ticket, get one of equal or lesser value on us; platinum and diamond tier members: 2 tickets on us ($15 per ticket, up to $30 total ticket price and fees) to see Wicked at Fandango partnered theaters in the US. Must redeem Fandango promotional code by 12/15/24. Terms apply. See customer.xfinity.com/rewards for full details. To be eligible to enroll in the Xfinity Rewards Program you must be a current Xfinity post-pay TV or Internet, or Wireline Voice residential customer with a current and active Xfinity account in good standing. Visit Xfinity.com/rewards for more information. All marks and content are the property of their respective owners. All rights reserved.  

But if I click on "Explore your rewards," I'm taken to my main Xfinity Rewards page, and it's not there. >:( 

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user_z0lv1i

3 Messages

This is unbelievable. I have spent hours trying to get this same problem resolved to no avail. Xfinity dropped the bomb on this one. How can a company operate so ineptly? It boggles the mind.

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24 days ago

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user_hkbr0n

2 Messages

24 days ago

I followed the instructions to direct message Xfinity Support per the Xfinity response above. I sent my messages at 8:20 CT yesterday (Sunday night) and wasn't expecting a response until regular business hours — but now there's a blue double checkmark, so I'm assuming that means my message was read but if so, Xfinity is just ghosting me (us?) now because it's been over 23 hours with no response. If this offer isn't available anymore, Xfinity should make that clear.

1

XfinityAmandaB

Official Employee

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1.7K Messages

 

user_hkbr0n That is not the case at all, I do not see that we @xfinitysupport asked you to reach out in private. Sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post or comment requesting assistance, and once a Comcast verified employee responds and asks you personally for a private message to be sent, you can then proceed with doing so. If that process is not followed you message may not be received or lost and not addressed. 
With that said if you send a new private message with your name the name of the account owner and your full service address I would be happy to look into this rewards issue for you further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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Ron98

Visitor

 • 

2 Messages

24 days ago

Also having the same problem. As a platinum rewards member the offer for Wicked tickets was initially on my rewards page but no longer appears. In its place is now an offer for the movie Love Actually from 2003. While not a bad movie I was hoping for something a little more current. Any help to reactivate the rewards for the Wicked tickets would be appreciated.

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XfinityVianney

Official Employee

 • 

1.8K Messages

 

Ron98, Thank you for reaching out. The offer was available for a limited time, so we wouldn't be able to restore the offer if it wasn't redeemed before it expired. If the offer is no longer available to redeem, it's likely the tickets have all been claimed. I wish I had better news, but we've had a lot of folks reaching out and I wanted to provide the most update information we have. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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Ron98

Visitor

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2 Messages

Thank you for the quick reply and explanation!

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24 days ago

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XfinityVianney

Official Employee

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1.8K Messages

 

Ron98, Thank you for reaching out. Since the offer stated it doesn't expire for a few more days, I can reach out to our rewards team to be sure. It wouldn't hurt to try, and I'll be glad to help. Please send me a direct message when you're free to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

0

user_nlmkt9

1 Message

23 days ago

I’m having the same problem! Also a platinum member and can not locate the offer anywhere!!! 

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XfinityJamesC

Official Employee

 • 

1.8K Messages

Greetings, @user_nlmkt9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Wicked Movie Tickets reward, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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user_z6mw6i

1 Message

22 days ago

I also am no longer seeing the 2 free Wicked tickets offer in my Xfinity rewards account.  I am a diamond level member and have had service forever.  I also see from a precious post that this offer is expiring soon and would love to take advantage of this offer.  Please help

3

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XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_z6mw6i I would be happy to put in a ticket to our rewards team to see if they can assist you with getting the reward before time expires. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

0

user_hg7fpi

2 Messages

@XfinityEricB​ - You posted a non-answer that did nothing to address what everyone is saying. We see the advertisement/reference to the tickets on your web site but when we click through to get the free tickets we aren't brought to them. I see fine print elsewhere that there's only a certain number of tickets available and I think the problem is they've been long gone but Xfinity didn't remove the messaging where it says we can get it. Telling us to write someone from support for help when you are the Xfinity team member is ridiculous. You shouldn't have bothered posting at all.

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22 days ago

0

XfinityJoe

Official Employee

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584 Messages

@user_hg7fpi The following restrictions apply to the Wicked Fandango Offer

Offer ends 12/6/2024. Limited to Xfinity Rewards members with accounts in good standing while supplies last. Silver and gold tier members: buy one $15 ticket, get one of equal or lesser value on us; platinum and diamond tier members: 2 tickets on us ($15 per ticket, up to $30 total ticket price and fees) to see Wicked at Fandango partnered theaters in the US. Must redeem the Fandango promotional code by 12/15/24. Terms apply. See customer.xfinity.com/rewards for full details. To be eligible to enroll in the Xfinity Rewards Program you must be a current Xfinity post-pay TV Internet, or Wireline Voice residential customer with a current and active Xfinity account in good standing. Visit Xfinity.com/rewards for more information. 

 

If you are experiencing Xfinity Reward redemption issues, please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

0

user_gzxvcs

1 Message

21 days ago

I am having the same problem and am a platinum member. Can't find the other anywhere 

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XfinityAirelle

Official Employee

 • 

2.2K Messages

 

user_gzxvcs 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_6rc9qd

3 Messages

21 days ago

Here is the documentation on the offerRestrictions apply. Offer ends 12/6/2024. Limited to Xfinity Rewards members with account in good standing while supplies last. Silver and gold tier members: buy one $15 ticket, get one of equal or lesser value on us; platinum and diamond tier members: 2 tickets on us ($15 per ticket, up to $30 total ticket price and fees) to see Wicked at Fandango partnered theaters in the US. Must redeem Fandango promotional code by 12/15/24. Terms apply. See customer.xfinity.com/rewards for full details. To be eligible to enroll in the Xfinity Rewards Program you must be a current Xfinity post-pay TV or Internet, or Wireline Voice residential customer with a current and active Xfinity account in good standing. Visit Xfinity.com/rewards for more information. All marks and content are the property of their respective owners. All rights reserved.  My ticket [Edit: PII] on 12/2/24 was not resolved and I need help fast, at least a credit on my account if I can't redeem the offer. Please.

(edited)

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