Contributor
•
35 Messages
Where is my equipment?
I am almost ready to cancel my subscription. On 9/12 I went to my local Comcast store to exchange an inoperable 4K DVR box. I was told they had none in stock so I had to call to order one. via phone and have it shipped to me.
On 9/12 I called and ordered an exchange to get a new 4K DVR box to replace the inoperable box. I was told the new box would arrive in 3-4 business days. It did not arrive. On the 5th day, September 17, during a chat with an agent, I was told it would be shipped overnight and would arrive the next day, September 18. It did not arrive. On September 19, I again chatted with an agent who told me the replacement box would be delivered the same day, September 18. It did not arrive.
It is now September 20 and the new 4K DVR box still has not arrived despite the representations of the agents. Why has it not arrived? Why are agents misrepresenting when the box will arrive?
I want an operable box. Please tell me when the replacement box arrive.
CCMike1
Retired Employee
•
933 Messages
5 years ago
Hello @bja104 I know how important it is to get your new box shipped out. I'm sorry to hear about your recent experience. It definitely sounds like a frustrating situation! I've been in a similar position myself so I can relate. I would be happy to look into this and make sure it gets taken care of. Can you private message me your address and name?
To send the requested information:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://comca.st/3hO8hGc
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
4
0