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user_auufr8
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Saturday, October 25th, 2025 11:34 PM

Where do I report the call from a promotion for Seniors - 50 % off - with target. I just had one.

I have been an xfinity customer for 30 years, am 73.  Was taken a back by Jackson on this 50% off promotion.  Good thing I did a search on my desktop, while on the phone with hime.  Too good to be true.

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25 days ago

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XfinityVictor

Official Employee

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1.8K Messages

27 days ago

 

user_auufr8 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_auufr8

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3 Messages

I sent you a reply in the place you suggested.

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26 days ago

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user_auufr8

Visitor

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3 Messages

25 days ago

I am not finding what I need on the link you sent me....so, good luck on getting to the bottom of all of this.

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XfinityJorge

Official Employee

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2.6K Messages

Hello again and sorry you are having issues. You can try selecting the "Contact Us" tab, and you will be provided with a direct number to contact our Customer Security Assurance team to report this. We appreciate you bringing this to our attention and if you look in our "Alerts" tab on that same page you can see all the cases our team is on top of in case the number matches any of those.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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25 days ago

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