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user_8njs3d
1st Topic
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4 Messages

Monday, November 6th, 2023 4:42 PM

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Where do I go to check the status of my ticket.

It’s been about 4 days now and I still don’t have Wi-Fi because I’m waiting on an update

Question

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Updated 

1 year ago

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2

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user_8njs3d

4 Messages

1 year ago

It’s been about 4 days without Wi-Fi after my move and I just want an update

Note: This comment was created from a merged conversation originally titled Where do I check the status of my ticket

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XfinityChristy

Official Employee

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1.9K Messages

Thank you for those details.I would like to look into this more with you by taking a look at the set up of your new address. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityChristy

Official Employee

 • 

1.9K Messages

1 year ago

@user_8njs3d Hello and thank you for reaching out via our Xfinity Forums. I would be happy to look into this connection issue with you. Are you able to get online when plugged directly into your modem? 

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user_8njs3d

4 Messages

No I had already called about this and they said they had to set up the Wi-Fi in my apartment and that it would take a few days but I haven’t heard back from anyone. I just finished moving so I needed to transfer my service

1 year ago

0

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