Visitor
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2 Messages
Where can I find more detailed data about my network usage?
I have witnessed a massive increase in my data usage, starting in December 2022, but my usage behavior has not changed. I would like to know where I can find more detailed data about my network usage. Please note, I have an Xfinity modem and have already changed my network passwords to make sure there are no unauthorized devices on my network. Additionally, I have scanned for malware and found no suspicious activity. Nonetheless, I have seen my average daily usage go from about 15 GBs per day from July-Nov 2022, to 35 GB per day since Dec 2022, But again, my personal usage and the devices connected to the network have not changed.
CCJosh
New Problem Solver
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452 Messages
2 years ago
Glad to hear that you took the first steps to improving the security of your internet services, @user_6f5f21. You can learn more about your data usage and what devices are being used with the help of this link https://www.xfinity.com/learn/internet-service/data. Do you have your own router or mesh system set up with the Gateway? If so, you may be able to download other monitoring tools to help see each devices use more directly. If you continue to notice an issue, please reach out to our Customer Security Assurance team and they can take a closer look. They can be reached with one of the options in this link https://internet-security-site-web.wc-g2.cf.comcast.net/help/report-abuse.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
No, they can't. That link is incorrect and doesn't work. The correct link is https://internetsecurity.xfinity.com/help/report-abuse. But it doesn't matter so much as CSA not likely to be able to help the poster here.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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