Visitor
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2 Messages
When the installation of the new cable box will be completed.
I am trying to determine when the installation of the new cable box will be completed. The box on the street. After an upgrade the equipment requires a new horizontal box and base. for about 6 weeks the equipment has been left totally exposed to the weather and possible vandalism. I have been told he 'construction team' is the responsible party.
[EDITED: PERSONAL INFORMTION]
mjk
XfinityThomasC
Official Employee
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3K Messages
5 hours ago
Hello, @user_9hi2wc
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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