Visitor
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1 Message
When is my service will have work begininng for my installation
I've been waiting since March 12th for service. I know all the excuses however we're going in our 5th week without Internet nor TV there is no action being done only pre-prepared answers from Xfinity employees. If we don't see work beginning by tomorrow we will be going another direction! We'll see what happens by tomorrow afternoon. This has been un-acceptable and we're tired of waiting!!
XfinityJeff
Official Employee
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819 Messages
2 hours ago
Good morning @user_z0bapj, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues that you are having with getting your service installed, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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